Our promise
If something is not right, we will fix it. You have 7 days from delivery to request a return for any reason — including simply changing your mind.
What we accept
- Faulty or damaged on arrival — full refund or free replacement, and we cover return delivery.
- Wrong item sent — full refund or free replacement, and we cover return delivery.
- Changed your mind — full refund of the product price, provided the item is unused and in its original packaging with all accessories. Return delivery is paid by you.
What we cannot accept
Items that have been used, damaged after delivery, or are missing their packaging or accessories. For hygiene reasons, in-ear earbuds and personal-care items cannot be returned once the seal is broken, unless they are faulty.
How to start a return
- Message or call us on +94 70 627 2727 within 7 days of delivery with your order number.
- We confirm the return and arrange collection or give you the return address.
- Once the item reaches us we check it — usually the same day it arrives.
Refund timing
Approved refunds are issued within 3 working days of us receiving the item. Card payments are refunded to the original card through PayHere and typically appear in 5–10 working days depending on your bank. Cash on Delivery orders are refunded by bank transfer to an account you nominate.
Warranty claims
Where a product carries a manufacturer's warranty, claims after the 7-day window are handled under that warranty. Contact us first on +94 70 627 2727 and we will guide you through it.
Last updated 15 September 2026